Due to COVID-19, delivery times are temporarily delay. Expect to receive your order in 5 weeks or more. We are continuing to serve you to the best of our ability to process your orders, but we have no control over international shipping once the packages leave our manufacturer. We will do our best to keep you up to date with your orders.
1. How long are shipping times?
Your products will ship within 4 days of your order, and then take up to 3 weeks to reach your doorstep. Each product has an estimated time that you can find in the product description.
2. Can I cancel my order?
All cancellations will need to take place within 24 hours of purchase, after this time-frame the order will begin processing and shipment. Sometimes orders get sent out before we can process the cancellation. If you cancel your order but still receive the package, please contact us and we will let you know if the item is eligible for return. If not, you'll be able to keep it and enjoy it, donate it or recycle it. We will refund your money no matter the situation.
3. What happens if I received the wrong item?
If there is an issue with your order - like wrong size, wrong color, defective, or otherwise not exactly what you wanted - simply notify us at firstname.lastname@example.org, and we'll give you a full refund. Depending on the item, you may be asked to ship it back to us.
4. Do you offer exchanges?
Not all items are eligible for exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll send you a new one at no extra cost.
5. What's your refund policy?
Please see our Refund Policy for complete details. In some cases Instead of returning items we'll simply issue a refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
1. Is UVC disinfection just a trend? Does it really work?
UVC is gaining in popularity because it is a state-of-the-art technology to combat the novel coronavirus. Nevertheless this is a modern hygiene solution, not a passing fad. UV disinfection really works! But we are not asking you to take our word for it. UVC radiation is a scientifically-proven disinfection procedure that is being used in hospitals today. Please check out our blog for several links to scientific research proving the efficacy of UVC light for disinfection of surfaces, objects, and even water.
2. Is UVC disinfection safe?
UVC disinfection is safe for objects only. UVC disinfection should never be directed at people, pets, or living things – well, except for viruses, bacteria, and other harmful microorganisms.
Modern Hygiene Systems sells UV disinfection products with safety features designed to prevent accidental exposure to you, your family, and your household. Our UV lightboxes for phones and small objects will immediately turn off if the box is opened during a disinfection cycle. Our portable UVC light will shut off if it is turned up, to prevent damage to skin or eyes. And our home UV light wand has a child protection lock so that it cannot be operated unintentionally.